At Eurolife (the “Eurolife”), protection and security of customer data is one of our key priorities. Our aim is always to deliver a safe and secure insurance experience, when we communicate information to you.

Today you receive letters by post or documents and messages through our secure online insurance platform. Depending on your requirements and preferences, the Eurolife would like to continue communicating with you by email as well.

In an effort to further boost the security of email communications with you, we will soon be making arrangements so that all outgoing email communications sent by the Eurolife can reach recipients only through secure encryption (TLS -Transport Layer Security).

Please read herein important information on how to configure your email servers in order to ensure that you will be able to continue receiving emails from the Eurolife. As soon as your email domain is TLS enabled, you will receive emails from the Eurolife as before.

Please note that TLS is a secure communication encryption protocol that only secures the exchange of data in transit. The responsibility of the information received by the recipient (information at rest) remains to the recipient.

If you have any questions, please contact your relationship officer.




Transport Layer Security (TLS)

Transport Layer Security (TLS) is a Cryptographic Protocol that is widely used to provide security and data integrity during communication between servers. TLS is also very popular for securing email exchanges during their transmission between email servers.

TLS can secure emails transmitted through the internet by establishing a secure encryption tunnel between email servers. This encrypts the email during transmission and reduces the risk of interception, eavesdropping or even alteration/forgery.

For a successful TLS connection, both the sender’s and the recipient’s email servers must support compatible TLS versions.

Eurolife has long enabled TLS on its email servers. However, to ensure TLS is used at all times, customers’ and partners’ email servers must also accept TLS connections.

How to proceed with Transport Layer Security (TLS)

TLS is configured on an email server by the administrator. Thus this matter must be directed to the Information Technology department or to the email Service Provider, requesting that they activate TLS on the email domain with valid certificates.

Generally, email servers support TLS. Where TLS does not work, in most cases this is due to the fact it is not enabled on the email server or some upgrade is needed (or both). However, each case must be examined by the server administrator.

Administrators must test their system to ensure they can establish successful TLS connections, both inbound